Effective Date: August 17, 2026
1. Agreement to Terms
Welcome to Grapino Technology. By accessing our platform, registering as a vendor, or conducting transactions, you agree to be bound by these Terms of Use, forming a legally binding agreement under the Indian Contract Act, 1872.
2. Seller Eligibility & Onboarding
- Legal Capacity: Vendors must be at least 18 years of age with legal authority to enter commercial transactions in India.
- Mandatory Documents: Valid documentation including GSTIN, PAN, bank account details, and business registration proof (Udyam or Incorporation) is compulsory for listing products.
3. Commission Structure & Smart Pricing
- Platform Commission: Grapino Technology charges a service and facilitation fee ranging between 2% to 8% depending on the product category.
- Delivery & Pricing Integration: To ensure transparent checkout for buyers, delivery and logistics charges managed by the platform may be structurally integrated into the product listing price with clear itemized breakdowns.
4. Statutory Tax Compliance (TCS & TDS)
- Tax Collected at Source (TCS): Under Section 52 of the CGST/SGST Act, 2017, the platform deducts TCS @ 1% on net taxable supplies facilitated through the marketplace.
- Tax Deducted at Source (TDS): Under Section 194-O of the Income Tax Act, 1961, TDS is deducted on gross product sales alongside applicable taxes on service commissions.
5. Product Accuracy & Seller Liability ("Galat Saman")
Sellers maintain absolute accountability for fulfilling precise, high-quality inventory. If a seller delivers incorrect, defective, or mismatched items ("galat saman"), they bear absolute legal and financial liability under the Consumer Protection Act, 2019, with all reverse shipping and compensation costs debited directly from their accounts.