Vendor Terms of Service & Agreement

Marketplace guidelines, vendor obligations, tax compliance, payouts, and legal framework for Grapino Technology.

Vendor Terms of Service

Agreement for Marketplace Vendors

Effective Date: August 17, 2026 | Last Updated: October 2026

Notice: This agreement is an electronic record generated under the Information Technology Act, 2000 and rules thereunder. By registering as a seller on Grapino Technology, you agree to comply with all terms stated herein.
1. Agreement to Terms & Vendor Onboarding

Welcome to Grapino Technology. By registering as a Vendor, uploading products, or executing transactions through our marketplace app/platform, you enter into a legally binding contract with Grapino Technology governed by the Indian Contract Act, 1872.

Vendor Eligibility Criteria:
  • Age & Capacity: Vendors must be at least 18 years old and authorized to conduct commercial business in India.
  • Mandatory KYC Documents: Vendors must supply verifiable business records, including GSTIN (if applicable under GST threshold laws), PAN Card, Bank Account Details, Business Registration Proof (Udyam, Partnership Deed, Certificate of Incorporation), and active contact credentials.
  • Account Integrity: Vendors are solely responsible for maintaining account confidentiality and security. Misuse of credentials or false identification will result in immediate suspension.
2. Marketplace Listing & Inventory Accuracy
  • Authenticity & Ownership: Vendors guarantee that all products listed are 100% genuine, original, legal, and free from any third-party intellectual property infringement or counterfeit claims.
  • Product Specifications: Clear, correct, and truthful item information—including imagery, specifications, MRP, selling price, expiry date, weight, and stock levels—must be maintained at all times.
  • Restricted Goods: Listing illegal, hazardous, stolen, counterfeit, prescription drugs, weapons, or unauthorized items is strictly prohibited under Indian law and Google Play Policies. Violation leads to legal action and permanent ban.
3. Pricing, Commission & Smart Logistics
  • Platform Facilitation Commission: Grapino Technology reserves the right to charge a platform commission fee ranging from 2% to 8% (plus applicable GST) based on product category, subject to periodic adjustments with prior notice.
  • Price Integration & Logistics: To provide buyers with transparent pricing at checkout, shipping and logistics fulfillment costs managed by Grapino Technology may be integrated into listing prices or itemized transparently during checkout.
  • MRP Compliance: Sellers cannot list items above the Maximum Retail Price (MRP) printed on the product packaging, as per the Legal Metrology Act, 2009.
4. Statutory Tax Compliance (GST, TCS & TDS)

In compliance with Indian Taxation Laws:

  • Tax Collected at Source (TCS): As per Section 52 of the CGST/SGST Act, 2017, Grapino Technology will deduct TCS @ 1% (or prevailing rate) on net taxable supplies facilitated through the marketplace.
  • Tax Deducted at Source (TDS): Under Section 194-O of the Income Tax Act, 1961, TDS will be deducted on gross sale amounts prior to seller payout settlements.
  • Vendor Tax Obligations: Vendors are solely responsible for paying their appropriate GST and Income Tax returns to government bodies based on statutory reports made available on the dashboard.
5. Product Defect, Non-Fulfillment & Liability ("Galat Saman / Defective Items")

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019, sellers hold primary liability for product quality and accuracy.

  • Incorrect or Defective Shipments: If a seller ships an incorrect, damaged, expired, counterfeit, or mismatch item ("Galat Saman"), the vendor assumes 100% legal and financial liability.
  • Reverse Logistics & Deductions: In cases of wrong/defective item deliveries, reverse shipping fees, penal administrative fees, and full customer refund amounts will be deducted directly from the vendor’s payout balance or active ledger.
  • Repeated Misconduct: Repeated fulfillment of wrong items or high return ratios (> 5%) will trigger account deactivation and security deposit hold.
6. Vendor Payouts, Settlements & Chargebacks
  • Settlement Cycle: Payouts for orders delivered will be transferred to the vendor’s verified bank account as per the platform's standard settlement window (e.g., T+3 to T+7 working days post-successful delivery/return window expiration).
  • Right to Hold Payouts: Grapino Technology reserves the right to hold settlements in event of suspected fraud, buyer disputes, pending chargebacks, regulatory inquiries, or breaches of this Agreement.
7. Play Store Policy & Safe Harbor (Platform Immunity)
  • Intermediary Status: Grapino Technology operates as an "Intermediary" under Section 79 of the Information Technology Act, 2000. Grapino does not own, store, or produce vendor inventory and is not responsible for vendor omissions or misrepresentations.
  • Data Privacy & Security: Vendor data, customer shipping information, and financial data are processed securely adhering to standard encryption standards and Indian Personal Data Protection principles. Vendors are forbidden from misusing customer personal data for off-platform communication.
  • Google Play Store Compliance: App users and sellers must comply with Google Play Developer Content Policies. Any attempt to bypass platform payment channels or engage in spam/malware activities will result in immediate termination.
8. Account Deactivation, Termination & Dispute Resolution
  • Termination by Either Party: Either party may terminate vendor status with 15 days written notice, provided all active orders are fulfilled and dues are cleared.
  • Immediate Deactivation: Grapino reserves the right to suspend or block vendor accounts without prior notice in cases of fraud, trademark infringement, selling counterfeit products, or breach of law.
  • Jurisdiction: All legal disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in India.
9. Contact & Nodal Grievance Officer

In compliance with Consumer Protection (E-Commerce) Rules, 2020, for vendor inquiries or grievance redressal, please contact:

Grievance Redressal Officer: Legal & Compliance Team

Entity: Grapino Technology

Email Support: grapinotech@gmail.com

Response Time: Acknowledgment within 48 hours; resolution within 1 month as per statutory guidelines.